Red Nymph Jewelry
Return & Refund Policy
Thank you for shopping with us! Because we provide free worldwide shipping via reliable carriers like FedEx, UPS, or DHL, and ensure the safest packaging for long-distance transit, we kindly ask that you carefully read the item description before making a purchase.
If you have any questions, please leave a message via our sales WhatsApp channel on the rednymph website. Our customer service team is dedicated to providing honest and thorough assistance. We highly recommend clarifying all inquiries before placing your order to ensure a smooth shopping experience.
Our Policy
To initiate a return, please review and follow the guidelines below:
- Prior Authorization Required: Before returning any product, you must contact our Customer Service team via Email to explain the reason for your return and obtain our official approval. We do not accept unauthorized, unreasonable, intentional, or malicious returns.
- Product Condition: All returned items must be undamaged, in their original packaging (with the box intact), and in resalable condition.
- Return Shipping Costs:
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- If the return is due to product quality or design issues: We will cover the return shipping costs.
- For all other reasons (change of mind, buyer’s remorse, etc.): The buyer is responsible for the return shipping costs.
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- Refund Processing: Once we receive and inspect the returned item to confirm it is undamaged and in resalable condition, you will receive a FULL REFUND via your original payment method.