Order

1)  How To Place An Order?

Shopping at Red Nymph is easy. Simply follow the steps below to place an order.

1.To add an item into your shopping cart, simply select the “Add to Cart” button.

2.Once you complete your selection of items, click on “VIEW CART” for a preview of your order. From here, you can review your order and change the quantity if necessary. If you’re ready to place your order, click the “CONTINUE CHECKOUT” button.

3.Complete shipping and billing information, then click “CONTINUE PAYMENT” to proceed to payment.

2)  What Is Your Refund Policy?

Refunds are processed within 24-48 hours after you received confirmation of the cancelation or out-of-stock notices. The amount of time it takes for the refund to shoe on your credit card or PayPal account depends on the policies of these institutions.

3) How To Cancel An Order?

1.Cancel an unpaid order:

To cancel an unpaid order is very simple, just empty the shopping cart.

2.Cancel a paid order:

Send an email with the title of the cancel order, and our relevant staff will make arrangements as soon as possible. Don’t worry, our mail system will automatically recognize your mail

4) How To Change My Order?

You can change the item info or delivery address by submitting a ticket before the shipment of your order. Note once the package is shipped out, it’s not possible to change the order.

5) How To Track My Order

Track your order with a few clicks.

1.In “My account”, you will be able to get an overview of your order.

2.If your order is Shipped, We will send you an email with a tracking code to notify you, You can easily track your package on UPS or DHL official website

6) What Should I Do If I Did Not Receive A Notice Email Of Order?

If you have not received the notice email of the order, please check your spam folder first. Or you could find the latest status of your order in “My Orders”.

7) What If An Item In My Order Is Sold Out?

If you ordered a sold out item, we will ship out the available items first so that you will receive them as quickly as possible. The rest of the order will be refunded to your Paypal or credit card.

8) Can I Remove Item From The Shopping Cart?

Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order.

9) What Happens If My Item Is Out Of Stock?

For our popular item, it might go out of the stock quickly.

the out of stock items will be automatically refunded once your order is processed

Payments

1) Is It Safe To Payment On rednymph.com?

Rednymph.com always use convenient and safe payment method and will not retain any of your account or bank card or credit card information. So you don’t need to worry any issue about your payment when buying.

2) What Methods Of Payment on rednymph.com?

You can use your bank card or credit card and PayPal account to pay directly.

3) What is PayPal?

Paypal is a very convenient and safe payment method, and when you have any problem with your purchase, you can lodge a claim with Paypal.

4) Do the prices of all items on rednymph.com include tax?

As the tax system of different countries in the world is different, the prices of all items on rednymph.com do not include tax

5) Currency Settings For Purchasing On rednymph.com

We have set up some major currency units on rednymph.com. If you need, please switch the currency unit yourself. The default currency unit of rednymph.com is the US dollar.

6) Can’t Complete Payment On PayPal

This error message covers a wide range of possible issues. Unfortunately, it’s impossible to determine exactly what causes this error, but we can give you a small list of potential error triggers.

a) Your account is flagged due to suspicious activity.

b) The Seller’s account is flagged due to suspicious activity

c) Internal problem (unlikely)

d) The Seller’s account might be temporarily limited for various reasons. Is the Seller new?

e) Are you using a service to hide your IP?

f) Are you currently in the same country as your account is registered to?

g) Is your account verified? That is, linked a credit card and confirmed it? Did you confirm your e-mail?

  7) Bank Transfer Fee

rednymph.com does not charge any bank transfer fees, except for fees charged by your bank or PAYPAL

  Purchases

 1) I Cannot Checkout

Your final checkout is not performed on rednymph.com, If you encounter such a problem, please make sure that your bank card or credit card or PAYPAL has no problem

2) I Cannot Add Items To My Cart

If these items have been sold out, you cannot add them to your cart

 3) How Long The Processing Time For An Order?

We can usually process an order within 15 minutes, Due to the large number of orders, we send a batch of packages every 24 hours

Shipping & Delivery

1) Are There Any Customs Fees?

Different countries have different tax systems, please consult your country’s customs

2) Do You Ship Worldwide?

Yes! We ship worldwide

 3) How Can I Track My Order?

Since our shipping method is only DHL or UPS, you can easily track your package on UPS or DHL official website.

 4) Do You Offer Free Shipping ?

Yes! No matter which country you are in, as long as you shop on rednymph.com, your UPS or DHL is free

  5) Does UPS/DHL Require A Signature On Delivery?

Please follow the requirements of UPS or DHL

 6) Do You Ship To PO BOXes And APO/FPO/AFP Military Addresses?

Under normal circumstances, UPS or DHL cannot deliver to these addresses. You can consult the relevant local authorities for specific situations.

Coupons

1) How Can I Use The Coupon Codes?

When you fill in the order form, you fill in your Coupons to the corresponding place, you can enjoy the corresponding discount when you pay

 2) Do My Coupons Expire?

Yes! Every coupon has an expiration date